Refund & Return Policy

1. Merchant and contact

The merchant display name is KARMITH. For cancellations, returns, refunds, or delivery issues, email hello@karmith.com. Include your order number and the email address used for the order.

2. Shipping and delivery

Orders ship from China. Please allow 3 business days for processing before dispatch. Estimated delivery is approximately 15 calendar days after dispatch. Delivery dates are estimates and may be affected by customs clearance, carrier disruption, weather, public holidays, or an incomplete address.

3. Customs duties and import charges

International orders are shipped duties unpaid (DDU/DAP). The buyer is responsible for all import duties, taxes, customs clearance fees, and brokerage charges imposed by the destination country. These charges are not included in the product or shipping price and are not refundable by KARMITH. Contact your local customs authority for an estimate before ordering.

4. 30-day return window

You may request a return within 30 calendar days after delivery. The item must be unused, unworn, unaltered, and returned in its original condition with its packaging, certificates, gifts, and accessories. Proof of purchase is required.

Email hello@karmith.com before shipping anything. We will provide return authorization and the correct return address. Returns sent without authorization, sent to an address shown on a parcel label, or sent cash-on-delivery may be refused. KARMITH does not claim to operate return centers in the United States, Canada, or the United Kingdom.

5. Return shipping costs

For a change-of-mind return, the buyer pays return shipping and should use a tracked, insured service. Original outbound shipping charges are non-refundable unless mandatory law requires otherwise. If we sent the wrong item, or the item arrived damaged or materially defective, KARMITH will cover reasonable return shipping or provide another appropriate remedy.

6. Damaged, defective, or incorrect items

Contact hello@karmith.com within 7 calendar days after delivery and provide your order number, a description, clear photos of the item and packaging, and an unpacking video if available. Do not discard the product or packaging while the claim is reviewed. Once verified, we may offer a replacement, repair where appropriate, or a full refund including the original standard shipping charge.

7. Items not eligible for voluntary return

• Personalized, engraved, custom-made, or custom-sized items;
• Items worn, altered, damaged after delivery, or returned incomplete;
• Gift cards, digital products, and services already supplied with consent;
• Items clearly marked final sale before purchase.

These exclusions do not remove rights that cannot legally be waived, including remedies for goods that arrive faulty or not as described.

8. Cancellations

To request cancellation, email hello@karmith.com as soon as possible. An order can be cancelled for a full refund only if it has not entered fulfillment or shipped. Once dispatched, it must follow the return procedure after delivery.

9. Inspection and refunds

We will notify you after the return is received and inspected. Approved refunds are submitted to the original payment method within 5 business days. PayPal, a card issuer, bank, or blockchain settlement process may require additional time to post the funds; this is outside our control.

For an approved cryptocurrency refund, we will confirm the refund asset, destination wallet, and amount before sending it. Network fees and exchange-rate movement may affect the amount received, except where mandatory law requires a different calculation.

10. Refused, unclaimed, and undeliverable parcels

If a parcel is refused, unclaimed, or undeliverable because of an incorrect address, unpaid import charges, or failure to complete customs clearance, any refund will be considered only after it returns to us. Where permitted by law, actual outbound and return shipping costs, duties, carrier charges, and customs fees may be deducted.

11. Lost shipments

If tracking has not updated for an unusual period or the parcel appears lost, contact hello@karmith.com. We will open a carrier investigation. If the carrier confirms loss, we will offer a replacement or refund. A parcel recorded as delivered may require evidence and a carrier or local-authority report.

12. Genesis Pass and promotional benefits

A refund, cancellation, payment reversal, or chargeback may revoke Genesis Pass eligibility and other benefits linked to the qualifying purchase. An on-chain token may remain visible even when associated off-chain benefits are revoked.

13. Mandatory consumer rights

This policy does not limit mandatory consumer rights in your country or region. Where local law provides a longer cancellation period, statutory warranty, or another non-waivable remedy, that law prevails. EU and UK consumers may have a statutory 14-day withdrawal right for eligible distance purchases, subject to legal exceptions such as personalized goods.